PelvicWise Support

Contact

Email info@bdsalesinc.ca and you will hear back from the developer directly, usually within a day. You can also use Settings > Contact us inside the app.

Common questions

Is the program really free?

Yes, forever: the complete 8-week Foundations for Men program, guided interval sessions with haptic and voice cues, The Manual's core chapters, daily reminders, your streak and calendar, and CSV export. Pro adds the five specialty programs, the Apple Watch app, full history and insights, and The Manual's advanced chapters. The free tier is not a trial.

How do I cancel or restore a subscription?

All billing goes through your App Store account, never through us: iOS Settings > your name > Subscriptions shows and cancels everything. In the app, Settings > Restore purchases re-activates Pro on a new device. Trials remind you before they convert.

My reminders are not arriving.

Check iOS Settings > PelvicWise > Notifications is allowed. PelvicWise reminders are time-sensitive, so they break through most Focus modes; if you have notifications scheduled to a summary, time-sensitive ones still arrive immediately. If a reminder time was added but notifications were denied, the Reminders screen in the app shows a warning.

Am I doing the exercises correctly?

Tap "Am I squeezing the right muscles?" on the Today screen for the technique guide: how to find the pelvic floor, what should stay relaxed, and quick self-checks. The short version: a gentle inner lift, belly soft, no breath holding, and let go completely between squeezes.

How do Apple Watch sessions work?

With Pro, open PelvicWise on your watch and start a session from your wrist: squeeze and release cues arrive as distinct wrist taps, so nothing is on screen and nothing makes a sound. Finished watch sessions sync to your iPhone automatically.

Where is my data stored?

On your device and in your personal iCloud. There is no PelvicWise server, no account, and no analytics. See the privacy policy.